This Hotel & Hospitality Management Diploma with Holiday Representative Training will give you an understanding of the interrelationships between departments that drive performance in the hotel and resort industry. The course will introduce the central philosophies of facilities and resource management, operating procedures and compliance requirements. You will focus on developing and maintaining effective teamwork and managing staff relationships within a hospitality team. You will become proficient in developing food and beverage menus that meet cost requirements and the management of staff training processes. You’ll learn about food service operations alongside various academic disciplines, including foreign languages. This course covers various topics such as hotels, resorts, cruise ships, private/corporate-owned restaurants and special catering events. You’ll also receive cash handling, function, restaurant service, and barista skills.
Who is this course for?
Retail Customer Service and Visual Merchandising Training is suitable for anyone who wants to gain extensive knowledge, potential experience, and professional skills in the related field. This course is CPD accredited so you don’t have to worry about the quality.
Certification
Once you finish the course, you can get a certificate to show your success. The PDF version costs just £3.99, while a printed one is £7.99. If you’d like both, it’s £10. For students outside the UK, there’s an extra £10 for delivery.
Requirements
- This course is available to all learners of all academic backgrounds.
- Learners should be aged 16 or over to undertake the course.
- A strong grasp of English, numeracy, and ICT is necessary for enrollment in this course.
Career path
This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with the required skills to become successful. You will be able to add our qualifications to your CV/resume, which will help you to stand out in the competitive job industry.
Course Curriculum
| Starting a Restaurant | |||
| Are you ready for the challenge? | 00:15:00 | ||
| How to decide on a concept | 00:30:00 | ||
| Designing your restaurant | 00:15:00 | ||
| Friends and family | 00:15:00 | ||
| Writing a Business Plan | 00:30:00 | ||
| Insurance | 00:15:00 | ||
| Restaurant Organizations that you need to check out. | 00:15:00 | ||
| What are the best Catering Industry Trade Shows? | 00:15:00 | ||
| Managing a Restaurant | |||
| Managing Yourself | 00:30:00 | ||
| Managing Others | 00:30:00 | ||
| Managing Your Money | 00:15:00 | ||
| Managing Your Food and Supplies | 00:30:00 | ||
| Managing Everything Else | 00:30:00 | ||
| Starting Food Catering | |||
| Where You Work | 00:15:00 | ||
| Health and safety | 00:15:00 | ||
| Staff, Suppliers and Transport | 00:00:00 | ||
| Food Hygiene | 01:00:00 | ||
| Rules about Menus | 00:15:00 | ||
| Paperwork and Finances | 00:15:00 | ||
| Law | 00:15:00 | ||
| Food Business | |||
| Food Business Basics | 00:45:00 | ||
| Put Together Your Business Concept | 00:10:00 | ||
| Identify your Target Market | 00:10:00 | ||
| Identify Your Competition | 00:10:00 | ||
| Write A Mission Statement | 00:10:00 | ||
| Downline Basics | 00:15:00 | ||
| Equipment And Supplies | 00:10:00 | ||
| Marketing And Quality Control | 00:10:00 | ||
| Wrapping Up | 00:05:00 | ||
| Hospitality | |||
| Introduction to Hospitality | 00:15:00 | ||
| Characteristics of the Hospitality Industry | 00:15:00 | ||
| Relationship Between the Hospitality Industry and Tourism | 00:15:00 | ||
| Types of Accommodation | 00:15:00 | ||
| Types of Room | 00:30:00 | ||
| Types of Hotel Guests | 00:15:00 | ||
| Hospitality Management | |||
| Introduction to Hospitality Management | 01:00:00 | ||
| Influences Which Affect the Industry | 00:15:00 | ||
| The Development of the Hospitality Industry | 01:00:00 | ||
| Hospitality Brands | 00:15:00 | ||
| Accommodation | 01:00:00 | ||
| Food Service | 01:00:00 | ||
| Successful Quality Management | 01:00:00 | ||
| Holiday Representative | |||
| Your Introduction to Becoming a Holiday Rep | 00:15:00 | ||
| Defining the Career of a Holiday Rep | 00:30:00 | ||
| Exploring the Various Types of Holiday Reps | 00:30:00 | ||
| Exploring the Origins and Growth of British Tourism | 00:30:00 | ||
| The Components of the Travel and Tourism Industry | 00:15:00 | ||
| Factors that Affect Your Career | 00:30:00 | ||
| Nailing the Teamwork Element Required to Surpass Expectations | 01:00:00 | ||
| The Standard Duties of Holiday Reps | 00:15:00 | ||
| The Legalities Holiday Reps Need to Know About | 01:00:00 | ||
| The Holiday Reps Role in Keeping their Guests Safe | 00:30:00 | ||
| Effective Handling of Customer Complaints | 00:30:00 | ||
| Administration Duties | 00:15:00 | ||
| Crushing it with Customer Services | 00:30:00 | ||
| Creating the Perfect Welcome Meeting | 00:15:00 | ||
| Guide to Selling Excursions | 00:15:00 | ||
| Preparing and Conducting Transfers Successfully | 00:05:00 | ||
| Tallying Floats and Converting Currencies | 00:30:00 | ||
Related Courses
- £19.99
- 1 year
- Level 4 - Adv. Diploma
- Course Certificate
- Number of Units59
- Number of Quizzes0
- 23 hours, 55 minutes
